FAQ

Frequently Asked Questions

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Cleaning | Disinfecting | Maintenance | Contamination | Disposal

What happens if the filter falls into water?

Do not rinse or immerse the filter in water.

What is the replacement protocol for the filters?

Remove the filter and place it in the supplied envelope and seal. Discard.

Reprocessing is not possible. Wash hands and then connect a fresh filter.

Do the filters need to be thrown away or can they be cleaned and reused?

No known method of re-processing.

Need to be disposed of. Filters should be sealed in the supplied envelope and discarded. No know requirement to dispose facemasks as hazardous waste.

How should filters be disposed?

Filters should be sealed in the supplied envelope and discarded. There is no known requirement to dispose of facemasks as hazardous waste.

When taking off the mask, we might touch the filter and contaminate ourselves. How does that work?

Manufacturer recommendation:  Wash hands and/or disinfect with alcohol after removing the used filter, and before placing a new one.

Wiping the exterior of the mask with an alcohol wipe is indicated.

What is the most efficient way to clean the mask? If my wife uses the mask after I have worn it once, do we need to disinfect/clean it between each use?

We recommend wiping the mask with an alcohol wipe every time it is removed (e.g. for eating). We further recommend washing the mask and harness in water and soap after wearing it for a day. This will keep the interior from unpleasant halitosis scents. Using a single mask by multiple people is a matter of personal preference.

Company | Manufacturing | Support

Is there a customer service phone number I can call?

If you need to speak to a representative, please leave your phone number in the contact form on the website and we’ll call you back in 24 hours.

What do you expect will be the average capacity of your production?

Initially 2400 units per day.

Can we get an instruction video on how to use the mask?

Coming soon.

Can you please give some background regarding experts on you team?

Prof. Noam Gavriely completed his M.D. and D.Sc. (cardio-pulmonary physiology) at the Technion – Israel Institute of Technology and his post-doctoral training at the Harvard School of Public Health.

He then headed the Pulmonary Physiology Unit at the Technion until 2006.

In parallel Prof. Gavriely held positions at the Biomedical Engineering and Anesthesia Departments at Northwestern University, Chicago IL.

His clinical background is in emergency medicine as an Israel Defense Force Medical Officer and in Emergency Departments in hospitals in Central Illinois until 2005.

Prof. Gavriely’s academic research focused on cardio-pulmonary acoustics and high-frequency ventilation and resulted in >70 scientific papers in peer-reviewed journals.

Prof. Gavriely is the Founder of a number of biomedical companies including Karmel Medical AT Ltd., OHK Medical Devices Ltd., KarmelSonix Ltd., ETview Ltd., Cardio-Acoustics Ltd., and ViriMASK Ltd.

Are you a publicly-traded company?

ViriMask Ltd. Is a privately-held Company.

Filter | Replacement

How often should a filter be replaced?

Depending on outside conditions, ViriMASK™ is guaranteed for 12 hours of active usage. “Active” means the literal use of a mask.

If used for a longer time it will still filter out the particles, but the longer it is used the higher the respiratory load. Users may get tired.

Does the filter come with a cover to protect it against unintentional perforation?

Yes, it does. This cover is also used to perform the Fit Test, by blocking the hole in the middle and inhaling.

Does the mask come with a filter?

ViriMASK ships with 2 filters. Additional filters can be purchased separately, 10 units per case.

Mask | Reusable | Gasses

Do these masks offer a similar protection compared to the European P2?

We expect it to have a better protection factor than the European P2 benchmark.

Does the mask capture 100% of COVID-19 virus?

The HEPA H14 filter prevents penetration of 99.995% of particles 0.1 microns and up (coronavirus is about 0.12 micron). For additional reading look up https://www.airfiltersupplier.com/products/hepa-air-filter.html.

Does the mask protect against gas and organic vapor?

No! ViriMASK is not a gas mask or CBRN mask.

Can ViriMask be used again and again?

Yes, and with proper care, it will last for a long time.

Can I buy just one mask?

Yes.

Does the mask come with a filter?

ViriMASK ships with 2 filters. Additional filters can be purchased separately, 10 units per case.

Orders | Shipping

How can I pay for a purchase? Do you take Money Orders?

Please visit www.virimask.com and follow the instructions. At the moment we do not accept money orders.

What is the minimum quantity of masks I can order?

One.

How can I order more single-use filters?
Do you have masks in stock?

Not yet. Masks will start coming off production lines in the first week of May.

If I ordered early, will my mask ship first?

We ship on a first-come, first-served basis.

From which country of origin is the ViriMask is shipped?

Israel.

How can I ensure I receive the mask I ordered?

You will get a copy of Shipment Acknowledgement with a tracking number upon shipping.

How long it will take for the product to arrive in Pennsylvania, USA?

In the US we first airlift to our warehouse near Boston. Individual orders are shipped from there via courier.

How long would it be for the mask to be shipped out to the UK?

Airlifting these days is 5-7 days.

When is my order being shipped?

ViriMASK shipments begin on April 30th.

Do you ship to my country?

ViriMASK is shipped internationally.

Can I buy just one mask?

Yes.

Coupons & Promo Codes: In the Store I see a Promo Code button.

Right now, there are no ViriMASK Coupon Codes available.

On the web, Promo Codes and Coupons are sent out periodically to individuals for particular promotions. Those people receive specific notifications by email. ViriMASK does not yet have such promotions.

If I placed an order unsuccessfully and the price went up before the sale was finalized, can I get the product at the previous price?

Contact us at support@virimask.com and we will do our best.

How can I change my order?

Contact us at support@virimask.com and we will check the status and do what we can, in keeping with Terms of Service.

Does the mask come with a filter?

ViriMASK ships with 2 filters. Additional filters can be purchased separately, 10 units per case.

Did you receive my order? I haven’t received proof of payment or shipping information.

Please send an email to support@virimask.com and we will check it for you.

Product Design | Sizes | Colors

I have children and early teens. Will ViriMask fit them?

Right now ViriMASK coming in Large and Medium Adult sizes.

There are plans for children’s sizes soon.

When ordering a carton of 10 masks can there be a mix of different types and sizes?

Not possible, sorry.

What are the other mask differences, besides color? I see blue for men and orange for women – is that true?

The blue and red are in honor of the NHS (in the UK) and the Red Cross, Blue Star of David and Red Crescent emergency services. The two sizes can come with any of the filter colors that we have (Blue, red, and beige)

I work in an ER and need a mask desperately, but wear a small 1860 N95 mask. Will the woman’s size fit me or still be too large?

The medium size is designed to fit most smaller faces.

Are the men’s and women’s masks the same size?

No, the man-size is for a bigger face.

Does the mask come in one size fits all, or are there various sizes M-L-XL?

We have two sizes: Large and Medium

Are you working on a better looking, smaller mask? Photos on the purchase webpage show the ViriMask with filters attached to the mask in a rectangular orange box that seems to be fastened on top of the face mask. It looks bulky and awkward.

Our top priorities are functionality, safety, and effectiveness.

Speed to market and ease of production and quality control have been our second priority.

Yes, we are thinking about the look of the ViriMASK.

Right now available sizes are Medium and Large. There are plans for children’s sizes soon.

If there is a choice of colors? I prefer grey.

We shall try to supply your #1 preference of color, but its best to provide 2 top choices.

Protection | Safety

I have a beard. Can I use the ViriMask?

You will need to shave in order for the ViriMASK to protect you.

Is ViriMASK latex-free?

Yes, ViriMASK is latex-free?

Do these masks offer a similar protection compared to the European P2?

We expect it to have a better protection factor than the European P2 benchmark.

Does the mask capture 100% of COVID-19 virus?

The HEPA H14 filter prevents penetration of 99.995% of particles 0.1 microns and up (coronavirus is about 0.12 micron). For additional reading look up https://www.airfiltersupplier.com/products/hepa-air-filter.html.

While wearing the mask, am I safe when intubating?

As safe as can be and much safer than with current passive (not with blower) facemasks.

Regulatory | Testing | Studies

Is ViriMASK latex-free?

Yes, ViriMASK is latex-free?

Does the mask have official approval?

The ViriMASK does not have any regulatory approval right now, but it will have approval by the time the first batches are shipped.

Is the ViriMask cleared by the FDA (or equivalent administration in Israel)?

The entire regulatory plan, including the list of tests we shall submit the mask to, is posted on our website. In general, first, we need serial production products, get the tests done, obtain test results, and determine regulatory compliance.

Is the ViriMask CE certified?

The entire regulatory plan, including the list of tests we shall submit the mask to, is posted on our website. In general, first, we need serial production products, get the tests done, obtain test results, and determine regulatory compliance.

Does the mask comply with any European regulations concerning ffp3 masks? Is the ViriMask CE certified?

The entire regulatory plan, including the list of tests we shall submit the mask to, is posted on our website.

In general, first, we need serial production products, get the tests done, obtain test results, and determine regulatory compliance.

Please provide all regulatory documentation, available

A downloadable version is available on the ViriMASK website under the Regulatory tab.

Can I receive documentation/certificates showing the mask’s performance? We need to supply hospitals and clinics in my country, especially regarding use during surgeries.

All test results related documents and certificates will be posted on the “Regulatory” tab on www.virimask.com in due course and can be freely downloaded.

These masks sound good, but are there any studies out there proving effectiveness? (My daughter is at risk as a nurse in the ICU and I want to be prepared for when the hospital runs out of protective equipment.)

Our top priority is healthcare workers.

Tests are done in an accredited US-based laboratory.

The test battery covers requirements from three main regulatory bodies (EU, FDA, and NIOSH). Please review the material on the Regulatory tab on www.virimask.com for more details. All tests and test results will be listed when results are available.

We are using HEPA H14 material which filters out >99.99% of particles larger than 0.1 microns. This is a standard material used to provide highly purified for cleanrooms in medical and electronics manufacturing and in some operating theatres. Please refer to https://en.wikipedia.org/wiki/HEPA for details.

Do you have clinical data supporting your claims?

Respiratory protection devices are tested in specialized and accredited laboratories. “clinical studies” are not necessary.

What particles are effectively filtered? Do you have data or tests to verify this?

We are using HEPA H14 material which filters out >99.99% of particles larger than 0.1 microns. This is a standard material used to provide highly purified for cleanrooms in medical and electronics manufacturing and in some operating theatres. Please refer to https://en.wikipedia.org/wiki/HEPA for details.

What testing procedures are used to test the mask and filter?

Tests are done in an accredited US-based laboratory.

The test battery covers requirements from three main regulatory bodies (EU, FDA, and NIOSH). Please review the material on the Regulatory tab on www.virimask.com for more details. All tests and test results will be listed when results are available.

Usability

Does the filter come with a cover to protect it against unintentional perforation?

Yes, it does. This cover is also used to perform the Fit Test, by blocking the hole in the middle and inhaling.

Which is the truly correct way the ViriMask must be worn?

As shown. No other way.

We live in an extremely hot country, so will breathing become difficult? Might people faint due to the heat experienced while wearing the mask?

Wearing respiratory protective gear in hot weather is tough. Unfortunately, we do not have a solution for this in the present time.

Can you wear ViriMask with glasses? Do the goggles fit over eyeglasses comfortably? Do eyeglasses sit on top of the goggles?

Glasses are worn on the outside. You may need to use a strap or a cord to tie the handles around the back of the head.

The goggles are an integral part of the frame. It’s not possible to fit the glasses inside unless these are contact lenses.

This is indeed the plan, on the outside.

How can someone drink or eat while wearing the mask?

It is not possible to eat or drink with the current design of ViriMASK. Future models may contain an opening for a straw if deemed safe by experts.

Can surgeons, dentists, and anesthesiologists use this mask?

Dentists and other surgeons will need to become adjusted to the use of ViriMASK while performing surgery. Fixating surgical magnifying lenses may help.

Anesthesiologists should be able to use ViriMASK.

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